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Customer Success Stories & Case Studies | Meltwater

Here is a behind-the-scenes look, part 1, from our customer experience and video testimonial training with the Metro Honda team in New Jersey. When it comes to testimonials, success starts before the camera comes out. Customers need to be warmed up through a great experience and a genuine conversation before being asked to share on video. That is exactly what we focused on during this training. The Metro Honda team adapted this approach quickly and implemented it directly on the dealership floor